Frequently Asked Questions (FAQ)
1. What is Arc Agency?
Arc Agency is a subscription-based digital agency specializing in the creation of content and automated services for entrepreneurs, brands and creators.
Our offers operate on a clear monthly model, without long-term commitment, with centralized customer access.
2. How do subscriptions work?
Each subscription provides access to a specific volume of services per month (content, creations, automations depending on the chosen offer).
Services are renewed monthly as long as the subscription is active.
You can :
-Upgrade your subscription
-Hang it
-Or cancel it at any time from your customer area
3. How do I create or access my customer account?
When you place your first order, a customer account is automatically created using your email address.
You can then:
-Connect directly from the website
-Or receive a secure login link by email (no password required)
Your customer area allows you to track your orders, subscriptions and information.
4. Where can I track my subscriptions and orders?
Everything happens in your secure customer area .
You will find there:
-Your active subscriptions
-Your order history
-Information related to your account
5. How do I send my requests or briefings?
After placing your order, you will receive:
-A confirmation email
-A link to a dedicated form to collect your information and needs
This form ensures that your request is processed in a structured and rapid manner.
6. What are the processing times?
Processing times vary depending on the subscription purchased and the volume of requests in progress.
As a general rule:
-Requests are handled quickly
-Priority is given to higher-level subscriptions
The exact repair times for each offer.
7. Can I modify or cancel my subscription?
Yes. You can:
-Modify your formula
-Suspend or cancel your subscription
directly from your customer area, without justification.
Cancellations take effect at the end of the current billing period.
8. Are the payments secure?
Yes. All payments are processed through recognized secure payment platforms.
No banking data is stored on our site.
9. Do you offer customer support?
Yes.
Our support is accessible via the Contact page or via communications related to your customer account.
Premium subscriptions receive priority processing.
10. Can I contact Arc Agency before subscribing?
Of course.
If you have a question before subscribing, use the Contact page.
We will respond with clear guidance on the offer best suited to your needs.
11. Who are Arc Agency's services aimed at?
Our services are designed to:
-Entrepreneurs
-Brands
-Content creators
-E-commerce businesses
-Digital projects seeking to delegate effectively
Arc Agency